Tier 1 IT Technician

New to the industry — but not new to figuring things out?

We’re looking for a Tier 1 tech who’s ready to jump in, learn fast, and earn their way up. You’ll handle frontline issues — but you won’t be stuck resetting passwords forever. We’re not just filling a seat. We’re hiring someone who can grow.

What You’ll Do:

• __ Take incoming tickets and make sense of them — fast
• __ Fix common problems in Windows, Microsoft 365, printers, networking, and line-of-business apps
• __ Escalate clean, well-documented tickets when needed (not just “it’s broken”)
• __ Support users remotely, with professionalism and clear communication
• __ Learn from senior techs who actually take time to mentor
• __ Build your own knowledge base — and contribute to ours

What You Should Already Know:

• __ How to troubleshoot Windows 10/11
• __ Basics of Microsoft 365 (email setup, password resets, MFA)
• __ How networks work (and what to check when they don’t)
• __ Remote support tools (any of them)
• __ How to talk to people who don’t speak tech
• __ Bonus: Any scripting, RMM, or firewall experience is a huge plus

What You’ll Gain:

• __ Hands-on experience with real clients and real systems
• __ Structured growth plan to Tier 2 — not just vague “opportunities”
• __ Paid training & certifications (Microsoft, CompTIA, etc.)
• __ Clear documentation standards and process-driven learning
• __ Leadership that listens and invests in you

What We’re Looking For:

• __ Fast learners who don’t need to be told something twice
• __ Techs who can communicate clearly, not just click buttons
• __ People who want to grow, not coast
• __ Team players who document what they fix (so it only gets fixed once)

What You Won’t Deal With:

• __ Corporate red tape
• __ Being ignored or micromanaged
• __ A dead-end job

To Apply:

Apply using the form below. We don’t care where you went to school. We care that you care enough to learn fast and take ownership.