Tier 2 / Tier 3 IT Technician

Tired of babysitting broken tickets and fighting with outdated tools?

We’re hiring a Tier 2/3 technician who wants to work smarter, not just harder. You’ll have real responsibility, real autonomy, and real tools that actually work. This isn’t a job for someone who needs hand-holding. It’s for someone who knows what good IT looks like — and wants to be part of building it.

What You’ll Do:

• __ Own escalated support tickets — you’re the person Tier 1s come to
• __ Build and deploy systems, troubleshoot weird edge cases, and resolve client issues that actually require thinking
• __ Manage projects: cloud migrations, network upgrades, security rollouts
• __ Document as you go — not as an afterthought
• __ Interact directly with clients who value expertise (not yelling at help desk agents)
• __ Help shape our stack, our standards, and how we do things

What You Should Know (or want to master):

• __ Windows Server, Active Directory, DNS, DHCP
• __ Microsoft 365 administration (Exchange, SharePoint, Intune)
• __ RMMs and PSAs (Autotask, NinjaOne, etc.)
• __ Firewall setup and VPNs (WatchGuard, Fortinet, SonicWALL, etc.)
• __ Backup and disaster recovery tools (Veeam, Acronis, etc.)
• __ PowerShell scripting (even if just modifying scripts — not writing from scratch)
• __ Bonus: exposure to Azure, Hyper-V/VMware, VoIP, MFA solutions, and compliance frameworks

What We Offer:

• __ A team that actually knows what they’re doing
• __ Leadership that understands IT and respects your time
• __ Modern tools, no duct tape
• __ Opportunity to grow — this isn’t a dead-end job
• __ Competitive pay based on what you can do, not how many years you’ve coasted

What You Won’t Deal With:

• __ Bureaucracy
• __ Managers who don’t know what DNS is
• __ Babysitting Tier 1s all day
• __ “That’s just how we’ve always done it”

If this sounds like a job you could own:

Using the form below, apply for the position and look for an email to send back your resume.